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B & N orders (Read 828 times)
BTBooksellers
Ex Member


B & N orders
Aug 28th, 2010 at 6:45am
 
Anyone having trouble with B & N orders not coming through on AOB?  I had one yesterday that hasn't shown up.  The order occurred about 18 hrs ago....
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Stacks_o_Books
Ex Member
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Re: B & N orders
Reply #1 - Aug 28th, 2010 at 4:49pm
 
I had one today that I didn't get an e-mail for, but found out about it because I got the "Your Pending Orders File Is Ready to Be Picked up and Processed" e-mail - and my first thought was. "WHAT pending order?" But sure enough, within about 20 minutes of that e-mail, it showed up in AOB.

Conversely, last week I got a sale e-mail from B&N, but it didn't show up in AOB, and it wasn't showing up on my B&N Seller page either. So I called Seller Support, gave them the order number, and they told me it was on credit card hold. It never did go through. I thought it was surprising that I got an order notification even though the payment hadn't cleared yet. So maybe that's what's going on with you?

The B&N Seller Support Rep cautioned me to only ship orders that show up on the B&N seller page - never just from an e-mail. Which I always do anyway, but it doesn't hurt to have a reminder now and then.
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BTBooksellers
Ex Member


Re: B & N orders
Reply #2 - Aug 28th, 2010 at 6:31pm
 
On mine, I got the pickup file notice and it was showing up on my BN sold page but never has made it through to AOB...Rebecka is checking it out for me....
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padre
Ex Member


I love YaBB 1G - YaBB
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Re: B & N orders
Reply #3 - Aug 28th, 2010 at 7:49pm
 
I also had an order today that is on the B&N orders page, but has not yet shown up on AOB.  The order has been listed at B&N since at least three o'clock, close to five hours ago.  

padre
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readoverbks
Ex Member


I love YaBB 1G - YaBB
2!

Re: B & N orders
Reply #4 - Sep 7th, 2010 at 8:49am
 
Is anyone still having a problem with B&N orders not being picked up by AOB? None of my orders from B&N were picked up by AOB over the weekend. I have been manually deleting them from my inventory to make sure I don't get double orders. Of course it was a holiday weekend so support was not available for AOB or B&N!  I'm going to open a ticket now but was wondering if it is happening to just me.
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BTBooksellers
Ex Member


Re: B & N orders
Reply #5 - Sep 7th, 2010 at 5:35pm
 
Nope.  It happened to me again this weekend.  Last time it was BNs fault...the orders were not getting to sftp correctly for AOB to pick up.
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Stacks_o_Books
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Re: B & N orders
Reply #6 - Sep 7th, 2010 at 10:21pm
 
Mine have been showing up just like clockwork. Sorry you're having issues.  Sad
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